Terms of Service

1. Who We Are

STR Squad is operated by STR Squad LLC (“we,” “us,” or “our”). We provide an AI-assisted operations platform for short-term rental hosts and property managers. These Terms of Service govern your access to and use of our platform, website, and related services (collectively, the “Service”).

These Terms incorporate our Privacy Policy, Refund Policy, and Disclaimer. Read them — the Disclaimer in particular sets out important limits on what the Service does and where responsibility sits.

2. Acceptance of Terms

By creating an account or using the Service in any way, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service. These Terms apply to all visitors, users, and others who access the Service.

If you are agreeing on behalf of a company or other entity, you represent that you have authority to bind it, and “you” refers to that entity.

We may update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms. We will notify you of material changes by email or in-app notice.

3. Description of Service

The Service provides software tools for short-term rental operations, which may include property and listing management, calendar and channel synchronization, guest messaging, pricing and performance signals, maintenance and turnover tracking, reporting, and financial summaries. Available features vary by subscription level and by what you connect.

Many features are AI-assisted. Their output is a draft or a signal for your review, not a decision made on your behalf — see the Disclaimer for the full statement of what that means and where responsibility sits.

The Service is under active development. We may modify, suspend, or discontinue any part of it at any time, though we will make reasonable efforts to inform active subscribers of significant changes in advance.

4. Accounts and Access

You must create an account to use the Service. You are responsible for keeping your credentials confidential and for all activity under your account, including activity by team members and collaborators you invite. Notify us immediately at support@strsquad.com if you suspect unauthorized use.

You must be at least 18 years old. By registering you represent that the information you provide is accurate and current, that you have authority to agree to these Terms, and that you have the right to connect the properties, listings, and third-party accounts you connect.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, tax obligation, or short-term rental ordinance
• Violate the terms or policies of any booking channel or connected system
• Send messages that are unlawful, discriminatory, harassing, deceptive, or that breach marketing-consent rules
• Infringe the intellectual property or privacy rights of any third party
• Upload or process personal data you do not have a lawful basis to process
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any portion of the Service
• Use automated means to access the Service outside our documented API, or exceed documented rate limits
• Resell, sublicense, or provide the Service to third parties except under a written licensing agreement with us
• Interfere with or disrupt the Service, or place an unreasonable load on it

We may suspend or terminate accounts that violate these restrictions at our sole discretion, without refund.

6. Payment Terms

Paid plans are offered on a single track of levels priced by the number of units you manage, with additional connected systems billed as an add-on. Current levels, prices, and what is included at each are published on our pricing page, which forms part of these Terms.

• Self-serve levels begin with a 14-day free trial. No card is required up front.
• Fees are billed in advance — monthly, or annually where you choose annual billing.
• Annual billing is offered at a discount to month-to-month, and may waive the one-time setup fee on levels that carry one.
• Levels above the self-serve track carry a one-time setup fee covering onboarding, disclosed before you are charged.
• Connected systems beyond your included count are billed as a recurring monthly add-on at the published rate.
• All fees are stated in US dollars and are exclusive of any taxes, which you are responsible for.

You authorize us to charge your payment method on a recurring basis until you cancel. Payment processing is provided by Stripe; by providing payment information you agree to Stripe’s terms. We do not store full card numbers on our servers.

If a payment fails we will notify you and may suspend access until the balance is resolved. If your unit count or connected-system count grows beyond your level, we will contact you to move you to the correct level. We may change pricing with at least 30 days’ notice to active subscribers; changes take effect at your next renewal.

7. Refunds and Cancellation

You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you keep access until then. There is no cancellation fee and no exit fee.

Refund eligibility — including the 30-day window on annual prepayments and the treatment of setup fees — is set out in full in our Refund Policy, which forms part of these Terms. Except as stated there or required by applicable law, fees are non-refundable.

8. Your Content and Guest Data

You retain ownership of the data, listings, messages, financial records, and other content you submit to the Service (“Your Content”). You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Your Content solely as necessary to provide and support the Service.

Your Content includes personal data about your guests, owners, and vendors. As between you and us, you are the controller of that personal data and we act as your processor, handling it on your documented instructions to deliver the Service. You are responsible for having a lawful basis to collect and process it, for any notice or consent your guests are owed, and for responding to their privacy requests — we will assist you as described in our Privacy Policy.

You may export Your Content at any time in machine-readable formats and through our API. We do not sell Your Content, and we do not use the personal data within it to train third-party AI models.

9. Connected Systems and Third Parties

The Service connects to third-party platforms you authorize — booking channels, property management systems, pricing tools, turnover platforms, access hardware, payment processors, and accounting software. Those connections are governed by your agreement with each provider, and your use of them must comply with their terms.

We do not control those services and are not responsible for their availability, accuracy, policy or API changes, outages, or account decisions including suspension or delisting. A connection may break or be withdrawn without notice, and synchronization may be delayed or fail as a result. See the Disclaimer for what that means in practice.

10. AI-Assisted Features

AI-assisted features generate drafts, summaries, categorizations, and recommendations using models operated by third-party providers. This output can contain errors and must be reviewed by you before it is sent, published, actioned, or relied on. Where you enable a feature to act automatically, you configure its scope and you are responsible for what it does within that scope.

We make no warranty as to the accuracy, suitability, or fitness of AI-assisted output. Section 4 of the Disclaimer governs it in full.

11. No Professional Advice; No Guaranteed Results

The Service does not provide legal, tax, accounting, financial, investment, or insurance advice, and no professional-client relationship is created by your use of it. Financial and tax outputs are bookkeeping conveniences, not filings or advice, and must be reviewed by a qualified professional before you rely on them.

We do not guarantee any result — including occupancy, rate, revenue, profit, review scores, channel visibility, or time saved. Examples and benchmarks in our marketing illustrate what is possible, not what is typical or promised. Your results will vary. Sections 2, 3, and 6 of the Disclaimer govern this in full, including your responsibility for regulatory compliance.

12. Intellectual Property

The Service — including all software, models, prompts, design, text, graphics, trademarks, and other content we provide — is owned by STR Squad LLC and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any ownership interest in it. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own business during your subscription.

You may not use our name, logo, or branding without written permission. Any feedback or suggestions you give us may be used without restriction or obligation.

13. Who These Terms Protect

The disclaimers, limitations, and releases in these Terms apply not only to STR Squad LLC but also to its owners, members, managers, officers, employees, contractors, freelancers, consultants, advisors, partners, affiliates, parent and subsidiary entities, brands operated by the Company, licensors, service providers, successors, and assigns, and anyone else working for or on behalf of the Company (together, the “Released Parties”).

14. Disclaimer of Warranties

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, accuracy, uninterrupted or error-free operation, and non-infringement. We do not warrant that the Service will meet your requirements, that synchronization with any third-party system will be timely or complete, or that defects will be corrected.

15. Limitation of Liability

To the maximum extent permitted by law, the Released Parties shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost bookings, double bookings, lost or corrupted data, lost goodwill, reputational or review-score harm, channel penalties or account suspensions, regulatory fines, property damage, or business interruption — arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages, and regardless of the theory of liability.

Our total cumulative liability for all claims shall not exceed the amount you paid us in the twelve months immediately preceding the event giving rise to the claim, or one hundred US dollars if you paid nothing.

Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you; in those jurisdictions liability is limited to the greatest extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Released Parties from any claims, liabilities, damages, losses, and expenses — including reasonable attorneys’ fees — arising out of or related to: (a) your use or misuse of the Service; (b) your breach of these Terms; (c) your violation of any law, regulation, tax obligation, or third-party platform policy; (d) Your Content, including messages sent through the Service and personal data you process; (e) your dealings with guests, property owners, vendors, or staff; or (f) the condition, operation, or letting of your properties.

17. Termination

You may cancel at any time from your account settings, effective at the end of the current billing period. We may suspend or terminate your account immediately if you breach these Terms, fail to pay amounts owed, or if we discontinue the Service — in the last case we will give reasonable notice and a prorated refund of any prepaid, unused term.

On termination your right to access the Service ends. You will have a reasonable grace period to export Your Content, after which we may delete it in line with the retention schedule in our Privacy Policy. Sections that by their nature should survive termination will do so, including Sections 8 and 12–16, and Section 18.

18. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida, and you consent to personal jurisdiction there.

19. General

These Terms, together with the policies they incorporate and any signed agreement between us, are the entire agreement between you and STR Squad LLC regarding the Service. Where a signed agreement covers the same subject, it controls.

If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remainder will stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

20. Contact Us

Questions about these Terms: legal@strsquad.com. Billing and refunds: support@strsquad.com.

© 2026 STR Squad LLC. All rights reserved.